Peace of mind for readers

SHOPS provides compensation to readers who shop from home in direct response to advertisements, catalogues or inserts carried in the national newspapers and their supplements.This also includes digital facsimile versions of the national newspapers.  More details are available below.

Information for consumers

If you have had a problem with an advertiser in a national newspaper, and you would like to make a claim on the SHOPS scheme, choose Making a claim.

If you want to find out the latest information about a claim that is currently being processed, choose Current claims.

We have compiled a list of useful links to consumer advice and tips on home shopping. You can verify that an advertiser is a SHOPS member and get contact details for their customer services, by choosing Verify membership.

If you have any questions, try our FAQ page, or view our Contact page to contact SHOPS about a member of the scheme.


SHOPS advertising

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